Xaylon Labs ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal and business data when you visit our website (xaylonlabs.com) or engage our services (Custom Software Development, AI Automation, Mobile App Development, Offshore Development Teams, etc.).
1. Information We Collect
We collect information necessary to provide our services and protect our business interests:
- Client Information: Contact details (name, email, phone number, company name, job title) collected via inquiries, forms, and communications.
- Project & Business Data: Information shared during scope definition, discovery phases, and development limits (e.g., source code access, APIs, credentials, and internal workflows).
- Automated Usage Data: Information collected automatically via cookies, analytics, and server logs (IP address, browser type, device details, and browsing behavior).
2. How We Use Information
The collected information is used strictly for legitimate business purposes:
- To evaluate project scopes, provide estimates, and create development agreements.
- To engineer, deliver, and maintain software platforms, AI architectures, and related IT services.
- To manage administrative obligations, invoicing, and contract compliance.
- To train or improve generalized AI models only if explicitly agreed upon in a Master Services Agreement (MSA); otherwise, client-specific data stays isolated and confidential.
- To enforce our Terms of Service and protect against legal liability.
3. Data Protection in Offshore Engagements
As a company operating out of Ahmedabad, Gujarat, India, delivering globally, we enforce rigorous data handling protocols to align with international standards such as GDPR, HIPAA (when explicitly contracted), and POPIA. Data access is restricted to dedicated engineers bound by Non-Disclosure Agreements (NDAs). Cross-border data transfers are safeguarded by robust encryption and, where applicable, deployed directly onto the client's localized cloud infrastructure (AWS/Azure) to ensure regional data residency compliance.
4. Third-Party Disclosures & Artificial Intelligence
We do not sell, rent, or trade your personal or business data. We may share information exclusively with critical infrastructure partners (e.g., cloud hosts, AI API providers like OpenAI) necessary for executing the contracted services. When incorporating third-party AI LLMs, we ensure zero-retention policies are applied via API parameters, protecting your prompt data from being used in public foundation model training.
We may disclose your data when legally required by law enforcement or competent authorities, or to establish/defend our legal rights.
5. Intellectual Property & Code Security
Any proprietary algorithms, source code, and intellectual assets introduced by the client remain strictly under the client's ownership. However, underlying frameworks, open-source libraries, or pre-existing Xaylon Labs utility scripts utilized in development remain independent property, licensed to you per our Terms of Service.
6. Data Retention
We retain client data and project artifacts strictly for the duration necessary to fulfill the operational, legal, and warranty obligations stipulated in the MSA. Upon contract termination or explicit request, non-essential data may be securely purged, subject to regulatory retention mandates.
7. Your Rights
Depending on your jurisdiction, you may hold rights to request access, rectification, or deletion of your personal data. Such requests must be submitted in writing and will be honored to the extent required by applicable law, provided they do not conflict with our legal defenses or continuing contractual obligations.
8. Changes To This Policy
We reserve the right to amend this Privacy Policy unilaterally to reflect changes in legal, regulatory, or operational requirements. Continued engagement with our services constitutes acknowledgment and acceptance of the revised terms.
9. Contact Us
For inquiries regarding this policy or data practices, please contact us at:
Xaylon Labs
Ahmedabad, Gujarat, India
Email: info@xaylonlabs.com